Shipping and Delivery
SHIPPING & RETURNS BY VITRU
- WORLDWIDE SHIPPING ON ALL ORDERS
- NO HASSLE RETURNS
- 24/7 CUSTOMER SERVICE
- The delivery is offered to almost all countries worldwide
- Your order will be shipped directly from our supplier in Asia. Want to know why? Check Here
- The delivery times vary per country. This depends mostly on the time it takes for customs and the local post carrier to deliver you package.
- The delivery from our manufacturer may take 1-3 business days to dispatch.
- Questions? We have a real people at our customer care in place to answer all your questions.
- Our deliveries are handled by our third-party companies, this means they might ship the products one or two days later than we plan. It also means that we can’t guarantee that the products are being delivered on the day we plan.
THE NEW SKOOL SHIPPING METHOD
VITRU let you enjoy world wide shipping. We ship to almost all countries worldwide. All our products have free or discounted shipping at VITRU The new skool shipping method means that we ship directly from our supplier to you.
Want to know why? Learn more about the new skool shipping method right here: https://www.shopvitru.com/pages/how-it-works
|United States & Canada||5-20 days|
|United Kingdom, Germany, The Netherlands, Belgium, France, Luxembourg, Switzerland, Austria||6-20 days|
|Denmark, Sweden, Norway, Finland||8-22 days|
|Rest of Europe||10-25 days|
|Japan, China, Hong Kong, South-Korea, Singapore||10-20 days|
|Australia, New-Zealand||10-20 days|
|Rest of the World||12-25 days|
If your item is in stock, please allow 2-4 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.
EXPRESS SHIPPING BY DHL
Want to get your package as soon as possible? If you choose the express shipping option, you will receive your order within 2-7 business days. However, please notice that you will not receive the shipping costs back, when you return your package.
The carrier that will deliver your package, will depend on your local post carrier in your Country. A few of the carriers are the following:
VITRU accepts returns on all products for any reason. Just as long as item & packaging is returned in perfect condition. If you want to know more about our return policy, please check our page “Returns” or just contact Support@ShopVITRU.com We will handle your return then.
TAXES & DUTIES
Customers are responsible for all applicable import duties and fees. All orders are shipped DDU, “duties and taxes unpaid” from Asia, and we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be. In order to collect your package, additional charges must be paid to clear customs. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case the fees are paid to the local carrier. VITRUhttps://www.shopvitru.com/pages/how-it-worksbla does not collect fees and has no control over what local governments charge.
OWNERSHIP AND RISK
To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at info@ShopVITRU.com Any delivery date or time specified by us is a best estimate only and VITRU will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, VITRU does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery time frame.