Refund Policy – VITRU

Refund Policy


Just don’t worry. That’s our motto.

We offer this:

If you have purchased anything on VITRU, but didn’t :

  • Didn’t receive the right products or sizing, or
  • Receive your products within the guaranteed delivery time (45 days), you get a full refund from us.

However we cant give you full refund under the following circumstances:

  1. Your VITRU order didn’t arrive due to factors within your control (for example you provide us with the wrong shipping address. Duh.)
  2. Your VITRU order didn’t arrive due to one or other circumstances outside the control of VITRU (for example: not cleared by customs, a tornado or other natural disasters).
  3. Your order has been placed at a discount or within a sale. In this case you can still swap your order amount for other products.

Want to Refund your order?
Returns/Refunds or exchange items are accepted up to 14 calendar days after receiving your order. Just sent the product back in its original condition and without the previously used postage labels. Please also put a note with your order number and name in it!

Return Address:

VITRU Customer Care

210 Santa Monica Blvd
Santa Monica CA 90401

Submit your refund requests within 14 days after the guaranteed period for delivery (45 days) has expired. You can also just contact us at