Corona Virus Update
To Our Valued Customers:
Lasted Updated: 5/16/2020
4/10/2020 Update: All MEDUSA, INGRAM, DEBUT, ESCO, LUX, BELVUE, STRATOS and VITRU Jewelry* Orders now come with a FREE Black Cloth Face Mask.
As of today, many people are now required by law to wear face masks out in public. We found that Black Cloth Face Masks were totally sold out online and our local grocery stores were charging $10+ for 1 Face Mask.
VITRU wants to make sure our community is safe and healthy during these uncertain times so at no extra charge we are sending you a high quality VITRU Black Face Mask with every order*.
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Here are some FAQs regarding our services and operations:
What if I can’t return my item within the 30-day window as a result of quarantines?
Should I expect a delay with my order?
Please note there is a potential for delays when processing shipments and/or returns as a result of our carrier’s reduced service and time required to ensure warehouse safety for all staff. Additionally, we’ve temporarily stopped offering expedited shipping and hope to resume this offering as soon as we’re able. Processing times are 1-5 Days (Average Time is 26 hours).
How long is shipping going to take?
Below is an updated graph of quarantine shipping delays. Duration is in Business days (Monday - Friday) which is when our carriers operate. Please note that customer who chose Priority Express Shipping at checkout will not have an increase in shipping times.
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As you can see some domestic orders have slight delays while others are still pending delivery. Please understand we are doing our best in communicating with USPS and DHL to resolve delays but we have no control over shipments once they leave our facility. However, as a VITRU customer you completely covered by our Satisfaction Guarantee
How and when can I access customer service?
Our Customer Care hours are 7 AM–12 AM EST, Sunday through Saturday. You can reach our team via Live FB Chat or via email – all found within the footer on our website.
If you placed an order within the last 30 days and have not received your item please contact our Customer Care at Support@ShopVITRU.com and include your name and VITRU order number.
Or you may access order tracking details yourself here with our app.
How are you keeping your employees safe within your distribution centers?
Is it safe to order online / open my package or box from VITRU?
*Sources: National Institute of Health. Centers for Disease Control.
Are you offering any special discounts at this time?